Order and payment support
For payment, billing, or download-delivery questions, use the support link included in your Digistore24 order confirmation. Digistore24 is the merchant of record and can securely locate your transaction.
Before contacting support
Please have your order number and the email address used at checkout ready. This helps the support team identify your purchase and respond promptly.
Refund requests
Refund requests made within 60 days are covered by our money-back guarantee. Include your order information and clearly state that you are requesting a refund.